Who we are
Hi there. We here at https://marblegear.net take your privacy seriously. We process your data in compliance with the requirements of the General Data Protection Regulation (GDPR), and won’t share your data with anyone without your permission. For more information on what kind of information we may collect, please read on.
What we collect and store
While you visit our site, we’ll track:
- Products you’ve viewed. We’ll use this to, for example, show you products you’ve recently viewed
- Location, IP address and browser type. We’ll use this for purposes like estimating taxes and shipping
- Shipping address. We’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, as well as send you the order
We’ll also use cookies to keep track of cart contents while you’re browsing our site.
When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:
- Send you information about your account and order
- Respond to your requests, including refunds and complaints
- Process payments and prevent fraud
- Set up your account for our store
- Comply with any legal obligations we have, such as calculating taxes
- Improve our store offerings
- Send you marketing messages, if you choose to receive them
If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.
We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for five years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.
Comments
We will also store comments or reviews, if you choose to leave them. When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection. If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year. If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue. Visitor comments may be checked through an automated spam detection service.
Who on our team has access
Only the Shop Manager has access to the information you provide us. The Shop Manager can access order information (like what was purchased, when it was purchased and where it should be sent), and customer information like your name, email address, and billing and shipping information. The shop manager has access to this information to help fulfil orders, process refunds and support you.
Contact forms
If you contact us via a contact form on this website, the contents of the message and its metadata are retained indefinitely. This is for archival and correspondence reasons. We do not use the information or email addresses submitted through them for marketing purposes.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Who we share your data with
If you request a password reset, your IP address will be included in the reset email.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes. You can contact us via an email to admin@marblegear.net
Caching
This site utilizes caching in order to facilitate a faster response time and better user experience. Caching potentially stores a duplicate copy of every web page that is on display on this site. All cache files are temporary, and are never accessed by any third party, except as necessary to obtain technical support from the cache plugin vendor. Cache files expire on a schedule set by the site administrator, but may easily be purged by the admin before their natural expiration, if necessary. We may use QUIC.cloud services to process & cache your data temporarily. Please see https://quic.cloud/privacy-policy/ for more details.
This privacy policy was last amended on the 16th February, 2022